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A white woman with glasses and dark blue hair wearing a chauffeur hat smiles at the camera

Who I Am

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I am Andrea Welsh, LPN CHPC, a healthcare regulatory and technical writer and researcher with over 17 years in nursing and 30+ years of writing experience across the clinical, corporate, and downright bizarre.

I’ve worked the floor, sat in the boardroom, and read through more bad documentation than I care to admit. I understand how medical systems fail. Now I use that knowledge to help companies see the problems and fix them before they become serious issues. 

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My Mission

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I’ve seen what happens when documentation fails. I’ve seen policies written to impress auditors but ignored in practice. I’ve seen systems fall apart because no one stopped to write things down clearly.

My mission is to fix that, to bring precision, accountability, and integrity back to documentation. I create regulatory and operational writing that is built for action—not optics. The kind of documentation that closes compliance gaps, supports real implementation, and doesn’t crumble under scrutiny.

I write so no one has to clean up the fallout later.​​

 

My Approach

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Nothing worth doing is worth doing half-assed. I don’t overcomplicate, and I don’t write to sound smart. I write to make systems work.

Every organization has a story—usually buried under layers of outdated policies, half-written SOPs, and documentation that was never meant to be used. I find the cracks, map the failures, and rebuild from the inside out.

My work starts with listening. I learn where your process is breaking down, what the requirements demand, and what your team actually needs to function. I ask smart questions, surface contradictions, and structure documentation that connects expectations with execution.

My process is collaborative, virtual, and built for results.

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WHY!?

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Because I’m tired.

I’m tired of watching bad documentation justify worse decisions. I’m tired of seeing systems that protect the process instead of the people. I’m tired of watching teams scramble to clean up messes that never should have happened and burning out from it.

I believe healthcare should be accountable. I believe documentation should reflect what’s real, not what’s convenient. And I believe every oversight, every policy failure, every risk must to be addressed—not buried.

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